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PRIVACY POLICY 
 
At My Caribbean Holiday we believe that it is extremely important to protect the privacy of our customers. We are providing this privacy policy to help you better understand the ways in which your personal information is gathered and used on the www.mycaribbeanholiday.co.uk website. The company and its affiliated technology and marketing agencies, and travel agency distributors, gather, store, and process the information from the My Caribbean Holiday website. They help us to use customer information to create and distribute products, special offers, promotions, and website features for our customers. Except as indicated in this Privacy Policy, My Caribbean Holiday, and their affiliated technology and marketing agencies, and travel agency distributors (thereafter "MAH") will not sell or share your personally identifiable information with any third party company or agency without your permission.
 
SCOPE
 
This policy applies to all personal information collected by or submitted to the  
www.mycaribbeanholiday.co.uk  website.
 
THIRD PARTY WEBSITES  
The  www.mycaribbeanholiday.co.uk  web site contains links to web sites maintained by third parties. Please be aware that we are not responsible for the privacy practices of those sites. This Privacy Policy covers only the mycaribbeanholiday.co.uk site, and does not cover any other site, including those related to this site. We have no control over other sites' privacy policies or use of any personal information you or others may share with them. Please do not assume that our Privacy Policy covers those other sites. 
     
INFORMATION MY CARIBBEAN HOLIDAY COLLECTS  
The My Caribbean Holiday website collects customer information in a number of ways: when you sign up to receive emails, when you book online using the online booking form, when you fill out a Customer Service request, and when you forward an email/webpage to a friend.
The types of information collected on these pages include but are not limited to the following:
 
 Customer Name 
 Travelling Companion Name 
 Mailing Address 
 Email Address 
 Telephone Number 
 Credit/Debit Card Information 
 Reservation Number 
 Age Range 
 Gender 
 Destination Information Desired 
 Other Information Desired 
 Travel Habits  
     
HOW YOUR INFORMATION IS USED  
When you provide your email address, you have the choice of receiving or not receiving marketing emails. If you choose to receive marketing emails, we will send you regular emails promoting holiday travel, specials, sales and other information. You may unsubscribe from the email specials list at any time by accessing the unsubscribe link at the bottom of the email.
The information you supply when you book a holiday online is used to process and complete your online order. When you purchase travel services from us, we provide information about you to the airline, car rental agency, hotel, travel agency or other contracted third party. This information is necessary to process your request and to ensure the successful fulfilment of your travel arrangements. My Caribbean Holiday does not share this information with any outside parties except to the extent necessary to process your order (for example, credit card authorisations). Information you submit for the purposes of online bookings will not be used to subscribe you for the email guest book unless you specifically opt-in for the email guestbook by checking the appropriate box on the online booking form.
The information you supply when you send in a Customer Service request is used to assist you with your request. It may also be used to help us review and improve its products, promotions, and customer service.

The information you supply when you send an email/webpage to a friend is used to forward the relevant email or webpage information. We will not send additional emails or mailings to your friend. Your friend must subscribe to our email database or provide information himself/herself through one of the other available means before My Caribbean Holiday will contact him/her.
Information collected through some/all of the methods listed above may be used by us to improve products, processes, customer service and to communicate with you about anything that is relevant to your booking.
When you have opted in we may also use some/all of the information to create customer mailing lists and may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by us for its own marketing and promotional efforts, and will not be sold or shared with any third parties.
My Caribbean Holiday may also use non-identifying or aggregate information to improve our website, track promotional success, and/or to share website usage information with our hotel, airline or other business partners. This information may include number of page views, visitor sessions, session length, hits, number of unique visitors, browser type, number of visits by each visitor, most requested pages, most accessed pages, top paths through the site, number of returning users. Not all of this information is shared with our business partners, but some aggregate numbers such as page views on a particular page during a particular time frame may be shared. However, no personally identifiable information about you will be shared with any third party.
 
MY CARIBBEAN HOLIDAY USE OF IP ADDRESSES AND COOKIES  
My Caribbean Holiday uses cookies to track visitors to our site. Where you agree, we’ll collect information about your internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies hold details transferred to your computer's hard drive and help us to continuall monitor and improve our website so that we can deliver a better service that is more personalised to the visitor. They help us to:
  • estimate the numbers of visitors to our website and how they use it 
  • hold information about your activity, so that we can customise our site to best suit you
  • recognise when you return and hold information about your previous visit to speed up your searches.
The table gives more detail on the cookies we use and why we use them:
 
COOKIE PURPOSE
ANALYTICS COOKIES I.E. GOOGLE ANALYTICS, ADOBE OMNITURE THESE COOKIES ARE THERE TO ENABLE US TO COLLECT DETAILS ABOUT HOW VISITORS USE OUR WEBSITE. WE USE THEM TO CREATE REPORTS AND HELP US IMPROVE THE USABILITY OF OUR WEBSITE. ALL DATA COLLECTED IS DONE SO IN AN ANONYMOUS FORM, INCLUDING THE NUMBER OF VISITORS TO THE SITE, WHERE VISITORS HAVE COME TO THE SITE FROM AND THE PAGES THEY VISITED
FUNCTIONALITY COOKIES​ THESE COOKIES ARE USED TO REMEMBER ANY HOLIDAY SEARCHES THAT A USER HAS MADE INCLUDING FOR EXAMPLE, THESE COOKIES ENABLE US TO CUSTOMISE A USER’S VISIT AND MAKE IT EASIER FOR THEM TO RECALL PREVIOUS DETAILS.
THIRD PARTY COOKIES I.E. FACEBOOK,TRIP ADVISOR​ SO THAT WE CAN CONTINUE TO PROMOTE THE MOST RELEVANT PRODUCTS TO THE MOST RELEVANT PEOPLE WE WILL USE THIRD PARTY COOKIES, DETAILS OF THEIR COOKIES AND OPT OUT INFORMATION WILL BE FOUND ON THEIR INDIVIDUAL POLICIES.
 

 

MY CARIBBEAN HOLIDAY COMMITMENT TO INFORMATION SECURITY  
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, there are appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use SSL (Secure Socket Layers) to encrypt and protect your personal information and understands that this is vital in the exchange of credit card and password information.
 
MY CARIBBEAN HOLIDAY COMMITMENT TO CHILD PRIVACY  
Protecting the privacy of children is very important to us. We do not collect or maintain information from our website from those known to be under 13 years of age. No part of the website is designed to attract anyone under the age of 13. When online bookings are made, the ages of children travelling with an adult are collected so that the appropriate hotel room and pricing can be chosen for the reservation. The lowest age range specified on the guestbook sign up form is "18 and under."
 
HOW TO ACCESS YOUR CORRECT INFORMATION  
You can access the personally identifiable information you submitted when you made an online reservation by viewing your password-protected reservation. You will be asked to enter both your reservation number and your password. It is the responsibility of the password holder to take reasonable precautions to protect his/her own password. Do not tell anyone your password or write your password down where it can be viewed by others.
To correct, change, or unsubscribe your email address from the guestbook, you can visit the guestbook sign up page
here and enter your email address in the unsubscribe box. First, unsubscribe your old or incorrect email address. Then if you wish to re-subscribe, return to our guestbook sign up page and enter your new information.
 
OPT-IN INFORMATION  
If you wish to receive information about our news, products, and special offers via email, you may sign up on the email sign-up page. You may also receive email special offers when you book or request a quote from us. Information you submit through any online booking or quote request, may be used to create customer mailing lists. My Caribbean Holiday may occasionally send its customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by us for its own marketing and promotional efforts, and will not be sold or shared with any third parties.
   
OPT-OUT INFORMATION
 If you are not interested in receiving either e-mail or other forms of direct marketing, you may choose to "opt out" at such time personal information is collected. The decision not to receive future e-mail communications can be made at any time by "opting out" using the link provided on every email message. Please allow up to 60 days for your name and telephone number to be removed from any marketing programs that are currently underway.  
     
NOTIFICATION OF CHANGES TO MY CARIBBEAN HOLIDAY INFORMATION - USE POLICIES
If at some future date, My Caribbean Holiday determines that it will change the manner in which it uses the information it collects on the website, you will be notified prior to us making the change. You would have the option of choosing to continue or not continue to be a member of the My Caribbean Holiday database receiving emails, and would have the option of unsubscribing. Information collected prior to any information-use changes would be managed according to the Privacy Policy in place at the time it was collected. Only new information collected online would be subject to any new information-use policies.
 
WHERE IS YOUR DATA STORED
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and have contractual processes in place with our business partners to do this, we cannot guarantee the security of your data transmitted to our site. Once we have received your information, we will use relevant procedures and security features to try to prevent unauthorised access.
 
HOW LONG WILL WE KEEP YOUR DATA
We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it unless there are any legal or operational reasons to hold it for a longer period. At the end of that period the data that we hold will be securely destroyed.
 
YOUR DATA, YOUR RIGHTS and OUR RESPONSIBILITY
You have the right to request a copy of the information that we hold about you and to ask us to correct any incorrect data. In the majority of cases we will provide the information within 90 days of your request. We aren’t always legally bound to provide information including cases where it would involve disclosing information about another individual or if a request is excessive or manifestly unfounded and may make a charge for providing the information in some cases.
You have the right to receive the data requested in a commonly used and machine readable format and you have the right to transmit those data to another controller.
You can also request the following details:
  1. Why we process the data;
  2. What details we use for processing;
  3. Who we share your data with;
  4. where possible for us to provide the information, how long we intend to keep your data stored for, or, if not possible, details of how we will decide to delete you data;
  5. If you did not provide us the information directly, details on the where we obtained your data.
You can ask us to delete data that we are keeping about you if any of the following statements apply:
  1. The data that we have about you is no longer required in regards to the reason that it was collected or otherwise processed;
  2. You decide that you know longer want us to process that data and withdraw consent, unless we have a legal obligation to continue processing it;
  3. You do not agree with the reasons that we have for processing your data and our legitimate interest grounds do not override your decision;
  4. If you no longer agree to us directly marketing to you;
  5. If you believe that we have been processing your data unlawfully;
  6. If there is any other legal reason why the data can no longer be processed.
There are occasions when we are not obligated to erase your date if we need it for processing and:
  1. for exercising the right of freedom of expression and information;
  2. for compliance with a legal obligation which requires processing by Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
  3. for reasons of public interest in the area of public health;
  4. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes so far as the erasure of data is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
  5. for the establishment, exercise or defence of legal claims.
You can also ask us to restrict how we process your data if:
  1. you believe the data is inaccurate and would like us to refrain until it is corrected ;
  2. you believe that the data is being processed unlawfully but do not want the data to be deleted;
  3. we no longer need the personal data for the purposes of the processing, but the data are required by you for the establishment, exercise or defence of legal claims;
  4. you disagree with the reasons that we are processing data whilst we determine whether our legitimate grounds override your decision.

HOW TO CONTACT MY CARIBBEAN HOLIDAY
If you have any questions or comments regarding the My Caribbean Holiday privacy policy, please contact My Caribbean Holiday via online Customer Service
 

 
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