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Carretera Cancun, Chetumal Km.295  
Playa del Carmen, QR 77710
MEXICO

4 of 5 stars

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Based on 16272 reviews
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Sandos Caracol Eco Resort: All Inclusive Fun for Families and Adults 

Looking for an excuse to tap into your wild side? Nothing says nature like waking up to the sounds of wildlife at Sandos Caracol Eco Resort in Playa del Carmen. Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. Kids love it! Children are a definite priority at Sandos Caracol, which offers a Kids Club for games and crafts, and an exciting program for teens. Topping it off, everyone is sure to love the water park with 29 water slides and wet-and-wild fun for kids, teens and grown-ups.

Set on the warm white sands of Playa del Carmen, the resort is home to crystal clear cenotes, mangrove forests and lush jungle. The hotel's All-Nature Experience includes a daily program of thrilling eco activities like floating along a river through the mangrove, swimming in the central cenote, Mayan cooking lessons, jungle survival skills and more, in addition to nighttime Mayan shows in stunning outdoor locations.

The All Inclusive plan at Sandos Caracol lets you indulge in an extensive list of restaurants and bars scattered throughout the resort. Grab a margarita at the swim-up bar, indulge in midnight cravings at the 24-hour snack bar, feast on mouthwatering surf and turf options at Los Lirios Steak and Fish Club, and try delicious eco cuisine at the beachfront Salvia restaurant. During the day, choose between the secluded chill-out pool and the exciting main pool with kids area, and visit the theater in the evenings for nighttime shows.

Couples just love the Select Club Adults Only section (ages 18 and up) set in a secluded part of the resort, featuring a beautiful pool and jacuzzi area as well as an exclusive beach area and beach club with extra amenities. Take the luxury to the next level with a visit to Spa Sandos, featuring a hydrotherapy area for adults and a fitness center, both part of the All Inclusive plan, as well as soothing massages, rejuvenating body treatments and a traditional Mayan temazcal ceremony.

This hotel is All-Inclusive.
Features include:

  • All meals, snacks and dinner
  • Unlimited domestic beer, soft drinks, house wine and domestic and international cocktails
  • Daily activities program
  • Taxes and service charges
Location: Riviera Maya - Beach
  • Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • The Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
  • The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
† Fees may apply
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
† Fees may apply

Standard Room

View: Garden, pool or jungle

Bedding: 1 king or 2 double beds - please note specific bedding types  can be requested but are not guaranteed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Deluxe Room

View: Garden, pool or jungle

Bedding: 1 king bed and a double sofa bed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Junior Suite

View: Garden, pool or jungle

Bedding: 1 king bed and 1 double sofa bed.

Occupancy limits: 3 adults, 3 children, 5 total combined.

Maximum of 3 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Eco Family Superior

View: Garden, pool or jungle

Bedding: 1 king bed and 1 bunk bed - please note specific bedding types can be requested, but are not guaranteed.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description: Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms in the Signature Eco section. You'll find relaxation easy with a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers.

Eco Family Suite

View: Garden, pool or jungle

Bedding: 1 king bed, 1 double sofa bed, and 1 bunk bed for 2 children.

Occupancy limits: 3 adults, 3 children, 5 total combined.

Maximum of 2 children through the age of 1 stay free in existing beds with at least 1 adult. Children age 2 -12 are surcharged.

Room Description:
These rooms come with a master bedroom and a separate bedroom with a bunk bed for 3 children; a bathroom with two sinks,  two showers and two WCs; and kids will love the plunge pool on the balcony.

Superior Select Club

Bedding: 2 doubles or 1 king bed - please note specific bedding types  can be requested but are not guaranteed

Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only.

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quite surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Deluxe Select Club

Bedding: 1 King Size bed with 1 double sofa bed.

Occupancy limits: 3 adults, 0 children, 3 total.  This room category is adults only.

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
- Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast, lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Penthouse Select Club

Bedding: 1 king bed and 1 double sofa bed.

Occupancy limits: 3 adults, 0 children, 3 total. This room category is adults only

Additional Amenities:
-Reception area exclusively for Select Club adults only guests
-Small business center
-Private concierge
-Select Club bracelets
-Private pool allowing you to enjoy the quiet surroundings
-An exclusive a la carte restaurant for breakfast and lunch and dinner

Ocean Front Club House
-Adults only
-Private concierge
-Towel service
-Lockers
-Showers
-Premium liquor bar and gourmet canapés
-Book selection with reading area
-Living room with TV's
-Billiards tables

Beach Area
-Hammocks
-Lounge chairs
-Beach beds
-Waiter service

Royal Elite Superior

Bedding: 2 double beds or 1 king size bed - specific bedding types can not be guaranteed

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities:

-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Royal Elite 1 Bedroom Suite

Bedding: 1 king bed in bedroom, 1 sofa bed in living area.

Occupancy limits: 3 adults, 2 children, 4 total.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 2 adults. Children age 2 -12 are surcharged. 


Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Royal Elite Penthouse

Bedding: 1 king bed in bedroom and a sofa bed in living area. Sleeping area is not enclosed.

Occupancy limits: 3 adults, 2 children, 4 total combined.

Maximum of 2 children through the age of 1 stays free in existing beds with at least 1 adult. Children age 2 -12 are surcharged. 

Additional Amenities:
-Fully stocked mini bar including snacks
-24 hour room service
-Premium liquor bottles
-Hot and cold purified water dispenser
-Daily turndown service

Eco Family Penthouse

Bedding: 1 king bed in master bedroom and set of bunk beds in second bedroom

Occupancy Limits: 3 adults, 3 children, 5 total including infant.

These rooms come with a master bedroom with its own bathroom.  The kids can watch their own TV in the separate bedroom, which has its own bathroom and a bunk bed for three children.
The Eco Family Penthouse includes upgraded amenities such as 24-hour room service, a laptop-compatible safe, and other perks.
Guest can connect their devices device via Bluetooth and enjoy their favorite music. 

† Fees may apply

Various Lounges/Bars

*Lobby bar with terrace
*Lounge bar with terrace
*Cafeteria bar with terrace
*Bar Plaza
*Sports Bar
*Beach Bar
*Swim up bar
*2 pool bars


Various Restaurants

*La Laguna - International buffet. Breakfast, lunch, and dinner.
*La Toscana - Italian buffet. Dinner.
*Las Mascaras - Mexican buffet. Dinner.
*El Templo - Oriental a la carte. Dinner. Reservations required.
*La Riviera - Mediterranean a la carte. Dinner. Reservations required.
*El Gaucho - Steakhouse a la carte. Dinner. Reservations required.
*Fogo do Brazil - Brazilian a la carte. Dinner. Reservations required.


Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.


  • Children's pool
    There is 1 children's pool on site.
  • Children's program, onsite
    **Kids Club: from 10:00 am to 09:00 pm (divided as Baby 2-3 / Kids 4-7/ Children 8-12 years) with fully supervised activities program, such as: children’s pool, games and crafts, mini disco . For the ages 2-3 years, the schedule is 10 am to 1 pm and 3 to 6 pm.
    **Activities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    1 Outdoor Hot Tub
  • Motorized Water Sports†
    -Water Sports Center:
    Scuba Libre: 5 stars padi resort, all level courses and specialities, daily discovery scuba diving, ocean dives, cavern dives, snorkeling tour,fishing trip, atv, Katamaran, jet ski, parasail and an
    introductory diving lesson in swimming pool,
  • Non-Motorized Water Sports
    Snorkeling equipment, Windsurfing, Kayaking, hobbie cat 13ft (lessons not included), Boogie Board.
  • Pool
    There are 2 pools on site. ** 2 Swimming Pools, the main one with protected children area
    ** 1 AQUA PARK for children with glides and water games. This Property has Swim up Bars.
  • Sauna
  • Spa
  • Steam bath
  • Tennis court
    There are 2 tennis courts onsite. There are 2 lit tennis courts onsite.
† Fees may apply

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Third Floor, Northside House, 69 Tweedy Road, Bromley, Kent BR1 3WA

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